Return Policy

Ensuring your complete satisfaction with the vibrant energy of your crystals is our top priority! Please review the details of our return policy below:

- All Sale Items and those labeled as 'final sale' are non-returnable and non-exchangeable. Additionally, certain crystals, noted at the bottom of the product page, are considered final sale due to their limited availability and rarity.

- Bracelets, necklaces, rings, and most crystals (unless otherwise specified on the product page or purchased during a sale/promotion) are eligible for return within 30 days from the date your package was delivered.

- Please note that all earrings, bath and body products, sprays and mists, candles, and clearing tools (Sage Sticks, Palo Santo Sticks, Cleansing Sprays) are final sale and cannot be returned.

To initiate a return, please contact us at

- If your return is approved, you will receive detailed instructions and a shipping label for sending back your merchandise to our shop. The return shipment must be made within the aforementioned 30-day window from the date of receiving your package.

- Please be aware that shipping charges are non-refundable. Once we receive and process your return, we will refund the original method of purchase. Please allow 3-10 business days for the processing of returns upon reaching our shop, as they are logged into our system every Tuesday.

- Refunds may take several business days to reflect on your credit card account, depending on your financial institution.

- For your peace of mind, we recommend sending the merchandise in a padded envelope and insuring the package. JB Goddess Crystals is not responsible for lost or stolen items during transit.

- Kindly follow the instructions provided in the email once your return is accepted. Your satisfaction with our crystal energies is our commitment!